Shipping Policy

🚚 Shipping Policy


Order Processing

  • Orders are processed within 1–2 business days from our international warehouses, depending on stock availability.

  • You will receive a shipping confirmation email with a tracking link within 1–2 days after your order confirmation.

Estimated Delivery Times

  • United States: 5–10 business days

  • Germany, Austria, Switzerland: 5–8 business days

  • Denmark: 5–9 business days

  • Australia: 5–10 business days

  • Canada: 5–8 business days

  • New Zealand: 3–5 business days

  • United Kingdom: 5–10 business days

Standard shipping is free worldwide. We use trusted carriers such as DHL, UPS and others. 

Tracking & Delivery Issues

Package Marked as Delivered but Not Received:

  1. Verify the shipping address provided.

  2. Check for a delivery notice from the carrier.

  3. Contact your local post office or carrier.

  4. Check with neighbors or household members.

If you still cannot locate your package, contact us at support@drvitalex.de within 10 days of the stated delivery date. We will open an investigation with the carrier.

Unclaimed Parcels / Pick-up at Parcel Shops

If your parcel cannot be delivered and is redirected to a nearby parcel shop, it is your responsibility to collect it within the time window provided by the carrier.

In case you fail to pick up the parcel and it is returned to us, we reserve the right to deduct the return shipping costs from your refund. Please note: once the carrier confirms that your parcel is available for pick-up and you are notified (e.g. via email or tracking link), we consider the order as successfully delivered.

Failure to pick up the package does not qualify as a cancellation or return under our refund policy.

Lost or Missing Packages

  • Confirmed Lost by Carrier: We will issue a replacement or refund.

  • Marked as Delivered but Not Received: Refunds are generally not issued. However, as a goodwill gesture, we may offer a one-time replacement after a thorough investigation. Shipping costs for such replacements must be prepaid by the customer.


    © 2025 Horizonlink LLC

    Registered Address: 30 N GOULD ST STE N, Sheridan, WY 82801, USA

    Email: business@horizonlinkgroup.com

    Phone: +1-302-8892835

    All rights reserved.