Return Policy
💰 Return & Money-back Guarantee
At Dr. Vitalex, your satisfaction is our top priority! Here's our transparent return and refund policy:
📌 Right to return:
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Return or replacement can be requested within 60 days of purchase date.
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The product must be in its original condition - without excessive wear, damage, or improper use.
📩 Return process:
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If you have any problems, please contact our support team immediately.
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Describe the defect in detail and send a photo or video as proof.
🔍 Review & processing:
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Our team will review your case within 5 business days.
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If necessary, we will ask for further details or evidence.
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✅ Solution:
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If the claim is valid, you will receive a refund or replacement, including return shipping costs.
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If the product is not defective or has been damaged due to improper use, a return may be refused or a restocking fee of up to 30% may be charged.
🛡️ Money-back guarantee:
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If you are not satisfied with the solution offered, you can request a full refund within 30 days.
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Describe in detail why the solution was inadequate and provide additional evidence if necessary.
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Our team will review the application and make a final decision.
🚫 Exceptions:
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Normal wear and tear, damage caused by improper use or unauthorized repairs are excluded from the warranty.
Do you have any questions? Our support team is happy to help! 💬
© 2025 Horizonlink LLC
Registered Address: 30 N GOULD ST STE N, Sheridan, WY 82801, USA
Email: business@horizonlinkgroup.com
Phone: +1-302-8892835
All rights reserved.