Return Policy

💰 Return & Money-back Guarantee

At Dr. Vitalex, your satisfaction is our top priority! Here's our transparent return and refund policy:

 

📌 Right to return:

  • Return or replacement can be requested within 60 days of purchase date.

  • The product must be in its original condition - without excessive wear, damage, or improper use.

📩 Return process:

  • If you have any problems, please contact our support team immediately.

  • Describe the defect in detail and send a photo or video as proof.

🔍 Review & processing:

  • Our team will review your case within 5 business days.

  • If necessary, we will ask for further details or evidence.

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✅ Solution:

  • If the claim is valid, you will receive a refund or replacement, including return shipping costs.

  • If the product is not defective or has been damaged due to improper use, a return may be refused or a restocking fee of up to 30% may be charged.

🛡️ Money-back guarantee:

  • If you are not satisfied with the solution offered, you can request a full refund within 30 days.

  • Describe in detail why the solution was inadequate and provide additional evidence if necessary.

  • Our team will review the application and make a final decision.


🚫 Exceptions:

  • Normal wear and tear, damage caused by improper use or unauthorized repairs are excluded from the warranty.


Do you have any questions? Our support team is happy to help! 💬


© 2025 Horizonlink LLC

Registered Address: 30 N GOULD ST STE N, Sheridan, WY 82801, USA

Email: business@horizonlinkgroup.com

Phone: +1-302-8892835

All rights reserved.